Returns & Refund Policy
Last updated: July 2026
 
We want you to love your purchase from Modavia Um. This policy sets out your rights and our process, in full compliance with the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for customers in the United Kingdom .
 
1. Right to cancel (change of mind)
 
You have 14 calendar days from the day you receive your order to return items for any reason, without giving an explanation — this is your legal right under UK law .
 
2. Return conditions
 
Items must be:
 
- Unused, unworn, unwashed and in perfect condition
- With all original tags, labels and packaging attached
- Returned in a secure package to avoid damage in transit
 
Sale items are accepted under exactly the same conditions. Custom or personalised items cannot be returned unless they are faulty or sent incorrectly.
 
3. How to return
 
1. Contact us at modaviaum@gmail.com with your order number and brief reason for return.
2. We will reply within 2 working days with return instructions and the correct return address.
3. Send the item back following our guidance.
 
Return costs:
 
- If you are returning because you changed your mind: you pay the return shipping cost
- If the item is faulty, damaged, or not what you ordered: we pay all return costs  
 
4. Refund process
 
- Once we receive and inspect your item, we will confirm acceptance within 2 working days.
- Refunds are processed within 7 working days — your bank or card provider may take an additional 3–5 working days to show the amount in your account.
- Refunds include the price paid for the item plus the cost of the standard delivery option you chose; if you paid for express delivery, only the standard rate will be refunded.
 
5. Faulty, damaged or incorrect items
 
If you receive an item that is faulty, damaged, or does not match your order:
 
- Contact us immediately with photos and your order number
- We will cover all return shipping costs
- You may choose: full refund, free repair, or replacement 
- These rights apply beyond the 14‑day cooling‑off period: goods must be of satisfactory quality, fit for purpose and as described. For up to 6 months after delivery, items are presumed to have been faulty at the time of sale unless we prove otherwise.
 
6. Exceptions
 
We cannot accept returns or issue refunds for:
 
- Items damaged due to misuse, improper care or normal wear and tear
- Custom‑made or personalised products, unless faulty
- Sealed hygiene items if opened after delivery