PRIVACY POLICY
CUSTOMER CARE
1. Privacy Policy (Política de Privacidade)
Título da página: Privacy Policy
Modavia Um is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your data when you visit our website https://www.modaviaum.com and make purchases.
1. Who we are
Business name: Modavia UmWebsite: https://www.modaviaum.comContact email: [modaviaum@gmail.com]Location: Brazil
2. What data we collect
We collect information you provide directly, such as:
Full name, delivery address, email address and phone number
Payment details (processed securely by our payment providers — we do not store card numbers)
Browsing activity, device information and IP address
3. How we use your data
We use your information to:
Process and deliver your orders
Send order confirmations and updates
Respond to your questions and support requests
Improve our website and personalize your experience
Comply with legal obligations
4. Legal basis
We process your data under the UK GDPR based on:
Performance of contract
Legitimate business interests
Your consent, where required
5. Sharing your data
We only share your data with trusted partners:
Payment processors
Shipping and delivery companies
Analytics and advertising tools
We never sell your personal data to third parties.
6. Your rights
You have the right to:
Access, correct or delete your personal data
Restrict or object to processing
Request data portability
Withdraw consent at any time
To exercise your rights, contact us at: [seu e-mail]
7. Cookies
We use cookies to improve your experience. See our Cookie Policy for details.
Last updated: [June 2026]
Cookie Policy
This website uses cookies to ensure you get the best experience. This policy explains what cookies are, how we use them and how you can manage them.
1. What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and understand how you use it.
2. Types of cookies we use
Essential cookies: Required for the website to work, complete purchases and keep your session secure. They cannot be turned off.
Analytics cookies: Help us understand how visitors use our site, so we can improve it.
Advertising cookies: Used to show relevant ads on platforms like Google, Facebook and Instagram.
3. Managing cookies
When you first visit our site, you will see a banner to accept or reject non-essential cookies. You can also change your preferences at any time through your browser settings.
By continuing to use our website, you agree to the use of cookies as described here.
Terms and Conditions
These Terms and Conditions apply to all purchases made through https://www.modaviaum.com. By placing an order, you agree to be bound by these terms.
1. Orders and Contracts
When you place an order, you will receive an email confirmation. This confirmation does not mean your order is accepted — acceptance happens when we ship your items.
2. Prices and Payment
All prices are shown in British Pounds Sterling (£) and include all applicable taxes.
Payment is processed securely via [listar métodos: e.g. PayPal, Visa, Mastercard, Stripe].
Prices are subject to change, but changes will not affect orders already confirmed.
3. Shipping and Delivery
We deliver to addresses across the United Kingdom.
Standard delivery: £ 5 to 9 working days
Express delivery: £ 3 to 5 working days
Free delivery: For orders over £ [ 65 ]
Delivery times are estimates and may vary due to postal services.
4. Returns and Refunds
In line with the Consumer Rights Act 2015 and UK regulations, you have 14 calendar days from receiving your order to return items for any reason.
Items must be unused, in original condition and packaging.
Refunds are processed within 7 working days after we receive and inspect the return.
Note: Custom or personalized items cannot be returned unless faulty.
5. Warranties
All products come with a 14‑day right to return
You may return any item within 14 days of delivery, for any reason and without explanation.
Items must be unworn, unused, with all original tags attached and in their original packaging.
6. Liability
We are not liable for delays caused by events beyond our control, such as postal strikes or customs delays.
7. Governing Law
These terms are governed by the laws of England and Wales.
Returns & Refund Policy
We want you to be happy with your purchase. If you are not satisfied, we offer a simple returns process.1. Return PeriodYou have 14 days from the day you receive your order to return it. This is your legal right under UK consumer law.2. Conditions for ReturnsItems must be unused, unwashed and in original packaging.Tags and labels must still be attached.Returns of sale items are accepted under the same conditions.3. How to ReturnContact us at [modaviaum@gmail.com] with your order number and reason for return.We will send you return instructions.Pack the item securely and send it back to the address provided.Note: Return shipping costs are the responsibility of the customer, unless the item is faulty or sent incorrectly.4. Refund ProcessOnce we receive and check your item, we will process your refund within 7 working days. The money will appear in your account within 3–5 working days, depending on your payment provider.5. Faulty or Incorrect ItemsIf you receive an item that is damaged, faulty or not what you ordered, contact us immediately. We will cover return costs and send a replacement or full refund.
Shipping & Delivery
We aim to deliver your order quickly and safely to any address in the United Kingdom.1. Delivery AreasWe deliver to all regions of the UK, including England, Scotland, Wales and Northern Ireland.2. Shipping CostsStandard Shipping: £[10.90] — 3–7 working daysExpress Shipping: £[17.90] — 1–3 working daysFree Shipping: For all orders over £[65]3. Processing TimeOrders are processed within 1–2 working days after payment confirmation.4. TrackingOnce your order is shipped, you will receive a tracking number via email so you can follow its journey.5. Customs and ImportAs we ship from outside the UK, all customs duties and taxes are included in the price shown at checkout. You will not pay any extra fees upon delivery.